Information

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  New Wave Hotel Batumi — FAQ

  Location & Services

  What facilities does New Wave Hotel Batumi offer?
  New Wave Hotel Batumi offers Atlantis Restaurant, Cross Wave Café, a seasonal outdoor swimming pool, gym, sauna, complimentary Wi-Fi and airport transfer services upon request.

  Does New Wave Hotel Batumi provide airport transfers?
  Yes. Individual airport transfers are available by sedan or minivan. Group transfers for up to 6 guests can also be arranged. Transfers can be booked through the hotel reception or reservations department and paid for by cash or card.

  Does the hotel have parking?
  Yes. The hotel offers secured open-air and underground parking facilities.

  Booking & Payment

  How can I change or cancel my reservation?
  Guests can contact the hotel reception or reservations department to request changes or cancellations.

  What is the cancellation policy?
  During the high season, reservations are 100% guaranteed and non-refundable. During the low season, reservations are refundable when cancelled at least 72 hours before check-in.

  What payment methods are accepted?
  Payment can be made by cash or card. Depending on the reservation conditions, payment may be made in full in advance, partially in advance, or upon arrival.

  Check-In & Check-Out

  What documents are required at check-in?
  Guests must present a valid passport or ID. Foreign guests must present a valid passport. Children may provide an ID, passport or birth certificate.

  Is early check-in available?
  Yes, early check-in is available subject to availability. From 07:00, the charge is 100% of the daily room rate, while from 12:00, the charge is 50%.

  Is late check-out available?
  Yes, late check-out is available subject to availability. Until 16:00, the charge is 50% of the daily room rate, while until 20:00, the charge is 100%.

  Is luggage storage available?
  Yes. A luggage storage room is available for guests.

  Is online check-in available?
  No. Online check-in is not available.

  Rooms

  What room types are available at New Wave Hotel Batumi?
  The hotel offers Standard Twin Rooms, Standard Double Rooms, Junior Suites, Executive Suites and Studio + One Bedroom accommodation.

  How many guests can stay in a room?
  Room capacity ranges from 2 to 4 guests, depending on the room category.

  What types of beds are available?
  Standard Double Rooms feature king-size beds, while Standard Twin Rooms feature two queen beds. Extra beds are available upon request.

  Do the rooms have sea views?
  Yes. Rooms offer either sea or city views.

  What amenities are provided in the rooms?
  Rooms include shampoo, conditioner, shower gel, vanity kits, slippers, towels and bathrobes.

  Dining

  What restaurants and cafés are available at the hotel?
  New Wave Hotel Batumi features Atlantis Restaurant and Cross Wave Café, offering Georgian and European cuisine.

  What are the dining hours?
  The dining facilities operate from 08:00 to 00:00.

  What time is breakfast served?
  Breakfast is served from 08:00 to 11:00 in buffet format.

  What is included in breakfast?
  Breakfast includes milk products, sweets, pastries, bread, cheese, cold cuts, vegetables, side dishes, jams, eggs, hot dishes, salads, coffee, tea, water and juices.

  Are vegetarian, vegan and halal breakfast options available?
  Yes. Vegetarian, vegan and halal options are available.

  Is room service available?
  Yes. Room service is available during restaurant working hours.

  Pool, Gym & Sauna

  Does New Wave Hotel Batumi have a swimming pool?
  Yes. The outdoor swimming pool operates during the summer season from 08:00 to 22:00. It is located on the 3rd floor and is free for hotel guests.

  Is the swimming pool heated?
  No. The pool is unheated and uses fresh water.

  Are pool towels provided?
  Yes. Pool towels are provided.

  Does the hotel have a gym and sauna?
  Yes. The gym and sauna are available from 07:00 to 00:00 and are free of charge for hotel guests.

  Does the hotel offer spa or massage treatments?
  No. The hotel does not offer spa or massage treatments.

  Wi-Fi

  Is free Wi-Fi available at the hotel?
  Yes. Complimentary Wi-Fi is available throughout the hotel.

  How can guests get the Wi-Fi password?
  The Wi-Fi network is password-protected, and guests can obtain the password and connection assistance from reception.

  Children & Family Stay

  Are children welcome at New Wave Hotel Batumi?
  Yes. The hotel welcomes guests travelling with children.

  Are baby cots and extra beds available?
  Yes. Baby cots and extra beds are available upon request.

  Is there a children's menu?
  Yes. A children's menu is available at the restaurant.

  Does the hotel provide children's entertainment or babysitting?
  The hotel does not provide a children's club, playground, children's entertainment programme or babysitting service.

  What are the children's accommodation charges?
  Children aged 0–6 stay free of charge. Guests aged 6–18 are charged $10, while guests aged 18 and above are charged $30.

  Hotel Policies & Benefits

  Is smoking allowed in the hotel rooms?
  No. Guest rooms are non-smoking. Designated smoking areas are available.

  Are guests responsible for damage to hotel property?
  Yes. Guests are responsible for damage caused to hotel property during their stay, and applicable damage fees are charged to the guest.

  Do hotel guests receive a restaurant discount?
  Yes. Hotel guests receive a 10% discount at the hotel's restaurant.